Shipping & Returns

FREE Standard Shipping on U.S. Orders $79+

Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

Handing Time:
Orders are usually processed and shipped within 3 working days of purchase.
Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders placed late on Friday or on Saturday will not be processed until Monday.

Delivery Time:
We ship orders via USPS (United States Postal Service) First Class service. The tracking number will be provided as soon as we ship your order.

US Domestic Shipping: First Class (takes 3-6 business days).

Cancel Order:
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

RETURNS POLICY
If you are not happy, we are not happy. If you are unsatisfied with your items for any reason, feel free to send them back. Any unaltered item in its original packaging within 30 days from its delivery date can be accepted for a return. After we receive your return package, we will issue a refund to you. You can also choose to return for a merchant credit or make exchanges.

Prohealthybar Store has a 100% guarantee policy on the quality and satisfaction of our product line. But please note we will only return the product amount, excluding the logistics cost. In addition, for disposable products, please do not open the package before return. We will not refund after opening the package.

RETURNING MERCHANDISE BY MAIL
Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, tags, parts, and accessories. All items must be returned in good condition to insure credit.

Please contact our Customer service at prohealthybar@outlook.com to get the returned address.

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

Free shipping items will occur a 10% restocking fee.

It is recommended that you use USPS or Insured Parcel Post for your return.

Keep the Return Tracking Number for your return package to monitor delivery status. (We cannot be responsible for packages lost en route to our company.)

REFUSED & UNDELIVERABLE PACKAGES
All refused shipments will be charged 30% restocking fee based on the purchase price of the rejected merchandise(s). Shipping fee is non-refundable.

All undeliverable packages due to incorrect name or address, or not present / failure to claim will result in a 30% restocking fee. Shipping fee is non-refundable.

WRONG / DEFECTIVE ITEMS
For all defective/wrong items please start a damage claim by contacting: prohealthybar@outlook.com

Please including clear photos of the wrong/defective item and a copy of the original invoice.

We may or may not require the original item to be returned back to us, we will response for any shipping cost that caused by our mistake.

Exchange will be made within (3) business days after receipt of package.

Refund will be made within ten (10) business days after receipt of package.

REFUND POLICY
Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Please allow 7-14 business days from the return ship date for your return to be processed and credited. Due to varying bank policies, please allow 1-2 billing cycles for the credit to appear on your statement.